Adaptive cultures minimize predictability and encourage innovation. Source: www.gsb.stanford.edu “The Amazon culture is characterized by frugality, decentralized decision-making, and taking risks outside their core business. If you think about the culture that develops in most large successful firms, you can see how what’s required for success in mature businesses is almost the opposite. That is, an […]

It is interesting to observe that when it comes to online reviews, we use the terms “hotels” and “hospitality” in a generic way when we know they include a wide range of properties, from economy to luxury hotels. It is as if we consider that consumers’ expectations and behaviors are similar across industry segments when