Author name: FRANCESCO CANZONIERE

Millennials already make up an important share of US travel industry spending. As more millennials climb the corporate ladder, their unique travel habits show marked differences from their older peers. For example, they are surprisingly loyal, though surpassing the high bar they set requires effort, according to a new eMarketer report. Source: www.emarketer.com Millennial business […]

Adaptive cultures minimize predictability and encourage innovation. Source: www.gsb.stanford.edu “The Amazon culture is characterized by frugality, decentralized decision-making, and taking risks outside their core business. If you think about the culture that develops in most large successful firms, you can see how what’s required for success in mature businesses is almost the opposite. That is, an

It is interesting to observe that when it comes to online reviews, we use the terms “hotels” and “hospitality” in a generic way when we know they include a wide range of properties, from economy to luxury hotels. It is as if we consider that consumers’ expectations and behaviors are similar across industry segments when