Author name: FRANCESCO CANZONIERE

US Department of Transportation (DOT) Likely To Apply Stricter Consumer Protection Regulation To Metasearch Sites

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The US Department of Transportation has proposed a new travel metasearch rule. Google, Kayak, Hipmunk, Skyscanner, Travelzoo, and TripAdvisor oppose it.

Source: www.tnooz.com

One of the more surprising counter-arguments by the lawyers of the six metasearch companies that are putting up a united front against the DOT (Google, Kayak, Hipmunk, TripAdvisor, Skyscanner, and Travelzoo/Fly.com) is this: “The metasearch site, in connection with a consumer’s search and the provision of responsive data, does not collect personal identification, payment, or frequent flyer information from the user.” That statement is surprising because the conventional wisdom in the industry is that metasearch sites are about to start doing precisely that. Plans are believed to be afoot for metasearch sites’s user interfaces to ask users for identifying information, payment details and loyalty program membership accounts to help filter relevant search results and speed up the purchase. This functionality is said by some insiders to be vital for mobile apps and websites. Users want to be able book travel without having to leave the metasearch sites themselves and without having to type in their credit card and loyalty numbers repeatedly on tiny devices. But metasearch companies argue they are not actually “collecting” that information. They are passing it through to the third-parties.

US Department of Transportation (DOT) Likely To Apply Stricter Consumer Protection Regulation To Metasearch Sites Read More »

US Department of Transportation (DOT) Likely To Apply Stricter Consumer Protection Regulation To Metasearch Sites

/ , , , , , , , , , ,

The US Department of Transportation has proposed a new travel metasearch rule. Google, Kayak, Hipmunk, Skyscanner, Travelzoo, and TripAdvisor oppose it.

Source: www.tnooz.com

One of the more surprising counter-arguments by the lawyers of the six metasearch companies that are putting up a united front against the DOT (Google, Kayak, Hipmunk, TripAdvisor, Skyscanner, and Travelzoo/Fly.com) is this: “The metasearch site, in connection with a consumer’s search and the provision of responsive data, does not collect personal identification, payment, or frequent flyer information from the user.” That statement is surprising because the conventional wisdom in the industry is that metasearch sites are about to start doing precisely that. Plans are believed to be afoot for metasearch sites’s user interfaces to ask users for identifying information, payment details and loyalty program membership accounts to help filter relevant search results and speed up the purchase. This functionality is said by some insiders to be vital for mobile apps and websites. Users want to be able book travel without having to leave the metasearch sites themselves and without having to type in their credit card and loyalty numbers repeatedly on tiny devices. But metasearch companies argue they are not actually “collecting” that information. They are passing it through to the third-parties.

US Department of Transportation (DOT) Likely To Apply Stricter Consumer Protection Regulation To Metasearch Sites Read More »

Study Shows 76% Of Travelers Willing To Pay More For A Hotel With Better Reviews

Study shows travel reviews have a significant impact on both conversion rates as well as pricing.

Source: www.trustyou.com

Travel reviews have a significant impact both on conversion rates as well as pricing. This is something that a revenue manager cannot ignore but the same goes for the ecommerce director as well as with the rest of the company.

Study Shows 76% Of Travelers Willing To Pay More For A Hotel With Better Reviews Read More »

Study Shows 76% Of Travelers Willing To Pay More For A Hotel With Better Reviews

Study shows travel reviews have a significant impact on both conversion rates as well as pricing.

Source: www.trustyou.com

Travel reviews have a significant impact both on conversion rates as well as pricing. This is something that a revenue manager cannot ignore but the same goes for the ecommerce director as well as with the rest of the company.

Study Shows 76% Of Travelers Willing To Pay More For A Hotel With Better Reviews Read More »

Hoteliers Reduce Discounting Thanks to Stronger Demand

Source: www.travelclick.com

Transient bookings are up 6.9 percent year-over-year and ADR for this segment is up 5.1 percent. When broken down further, the transient leisure (discount, qualified and wholesale) segment is showing occupancy gains of 6.6 percent and ADR gains of 5.3 percent. Transient business (negotiated and retail) segment occupancy is up 7.3 percent and ADR is up 5.0 percent. Group segment occupancy is ahead by 3.3 percent and ADR is up 1.8 percent, compared to the same time last year.

Hoteliers Reduce Discounting Thanks to Stronger Demand Read More »

Hoteliers Reduce Discounting Thanks to Stronger Demand

Source: www.travelclick.com

Transient bookings are up 6.9 percent year-over-year and ADR for this segment is up 5.1 percent. When broken down further, the transient leisure (discount, qualified and wholesale) segment is showing occupancy gains of 6.6 percent and ADR gains of 5.3 percent. Transient business (negotiated and retail) segment occupancy is up 7.3 percent and ADR is up 5.0 percent. Group segment occupancy is ahead by 3.3 percent and ADR is up 1.8 percent, compared to the same time last year.

Hoteliers Reduce Discounting Thanks to Stronger Demand Read More »

The Psychology of Color in Marketing and Branding

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The psychology of color as it relates to persuasion is one of the most interesting — and most controversial — aspects of marketing. To alleviate this trend and give proper treatment to a truly fascinating element of human behavior, we’ve reviewed a…

Source: www.huffingtonpost.com

Often-cited examples of a boost in conversions due to a change in button color, mislead people because a conversions level uplift after changing a button from green to red, for instance, do not prove any magic power of one color over another.
The reason why a change in a button color can boost conversions is due to the contrast that it creates, the so called “isolation effect”, which is needed to get high conversions.
Generate this isolation effect when testing color palettes, in order to create contrast in your web design and guide people to important action areas.

The Psychology of Color in Marketing and Branding Read More »

The Psychology of Color in Marketing and Branding

/ , , , , , ,

The psychology of color as it relates to persuasion is one of the most interesting — and most controversial — aspects of marketing. To alleviate this trend and give proper treatment to a truly fascinating element of human behavior, we’ve reviewed a…

Source: www.huffingtonpost.com

Often-cited examples of a boost in conversions due to a change in button color, mislead people because a conversions level uplift after changing a button from green to red, for instance, do not prove any magic power of one color over another.
The reason why a change in a button color can boost conversions is due to the contrast that it creates, the so called “isolation effect”, which is needed to get high conversions.
Generate this isolation effect when testing color palettes, in order to create contrast in your web design and guide people to important action areas.

The Psychology of Color in Marketing and Branding Read More »

eTravel Multichannel Benchmark Results

Source: www.slideshare.net

Key findings: 
– Booking.com have topped the multichannel overall league table with thehighest score in five out of six of the customer journey stages (First Impressions, Initial Research Search, Search Results, Booking Process, Design & usability)
– Hotels.com were a close second with an excellent App score. 
– The multichannel rankings were again dominated by the Hotel sector with Late Rooms completing the overall top three. 
– Best Western achieved a top score in the customer support category. 
– Booking.com topped the desktop rankings coming first in every stage of the customer journey. 
– Quality of search experience is improving with an increasing number of brands achieving ‘excellent’ ratings. 
– The experience on Apps and mobile sites continues to lag behind more established website scores as brands continue to get to grips with optimising the travel customer experience on mobile. 
– Delivering a quality initial research mobile that is on a par with desktop sites continues to be a the main challenge although brands such as Expedia, Hotels.com and Booking.com are beginning to buck the trend and score well in this area. 

eTravel Multichannel Benchmark Results Read More »

eTravel Multichannel Benchmark Results

Source: www.slideshare.net

Key findings: 
– Booking.com have topped the multichannel overall league table with thehighest score in five out of six of the customer journey stages (First Impressions, Initial Research Search, Search Results, Booking Process, Design & usability)
– Hotels.com were a close second with an excellent App score. 
– The multichannel rankings were again dominated by the Hotel sector with Late Rooms completing the overall top three. 
– Best Western achieved a top score in the customer support category. 
– Booking.com topped the desktop rankings coming first in every stage of the customer journey. 
– Quality of search experience is improving with an increasing number of brands achieving ‘excellent’ ratings. 
– The experience on Apps and mobile sites continues to lag behind more established website scores as brands continue to get to grips with optimising the travel customer experience on mobile. 
– Delivering a quality initial research mobile that is on a par with desktop sites continues to be a the main challenge although brands such as Expedia, Hotels.com and Booking.com are beginning to buck the trend and score well in this area. 

eTravel Multichannel Benchmark Results Read More »

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