HotelTonight just launched its newest product, Aces, which is an in-app chat feature connecting users with a personal travel concierge. The concierges,..
HotelTonight just launched its newest product, Aces, which is an in-app chat feature connecting users with a personal travel concierge. The concierges, collectively referred to as “Aces”, are available 24-7 during your booking to do things like make a restaurant reservation for dinner, or get extra towels sent up to your room.
If a customer has access to Aces (the product is being slowly rolled out to users in DC, Los Angeles, New York, San Diego and San Francisco) the option to chat will show up on the bookings page starting on the morning of your hotel stay.
How Aces Actually Work
For recommendation requests, HotelTonight says that Aces work in tandem with local insiders like food bloggers and tastemakers who have a deep knowledge of their respective cities. This may change as Aces expands to thousands of cities, but for now it seems that the advice is pretty hand-curated. The service also uses online advice websites and other HT employees to supplement these recommendations.
For hotel requests like a wakeup call or room service, the current method is for the Ace to call the hotel you are staying at. HotelTonight hinted in the future that some automation could be taking place, as it seems pretty simple to interpret keywords like “bring me towels” and automatically send a request to the hotel.
The chat function also offers pre-written suggestions like “can I get my room cleaned” or “where is the best place to go out tonight” which could make it even easier to automate in the future.
Want to send a place point from Google Maps desktop to your mobile app? Now you can!
You can now send a place you found using the desktop version of Google Maps directly to your device, be it an iPhone or Android phone running the Google Maps app.
As long as you are signed into to both the desktop version and have signed in to your app based version of Google Maps, Google will show the device(s) that is available to send it to.
Starting next week, Android and Fire OS developers will be able to use a new cloud-based service from Amazon to test their apps on physical smartphones and..
Starting from today, Android and Fire OS developers will be able to use a new cloud-based service from Amazon to test their apps on physical smartphones and tablets. The AWS Device Farm will allow developers to upload their apps and test them on “the most commonly used mobile devices across a continually expanding fleet that includes the latest device/OS combination.”
Though it’s already helping a lot of people save time and simplify their days, there’s also potential for voice search to do a lot more in the future. An example: 45% of teens—and 36% of adults!—wish they could place a pizza delivery order using voice search on their mobile device.
For WiFi-hungry travelers, the true announcement during the Apple iPad event was the Apple SIM. This features allows users to seamlessly switch carriers.
Google is helping travelers save money with a new Now card that tells users when a price has dropped on a flight. According to this Google+ post, you can t
Google is helping travelers save money with a new Now card that tells users when a price has dropped on a flight.
Some valuable insights about the complexity of the traveler’s search-shop-buy journey, such as:
– Mean touch points = 6.5 (up to 7,9 for people 25-34 age old)
– Number of touch points on mobile=1, desktop=5
– Mobile devices used more by youngsters during the online travel planning journey
– 23% of bookings are «mobile»
– OTAs are the first place that travel websites consumers visit when they plan trips. Google second and Tripadvisor alike websites third.