Mobile and self-service customer support aren’t yet a reality at the great luxury hotels of today. This is in spite of the expectations of today’s customers, and of the dominant customers of the very near future: the uniquely large millennial generation of customers: young people born 1980-2000 who will  soon […]

Source: www.forbes.com

Embracing Mobile Apps for Luxury Hotels Should Mean Adding New Services Instead Of Taking Employees Away From Serving Their Customers (On Top Of What They Already Offer)