Ryanair is promising “a big investment in digital and a big investment in data” as it enters the second year of its “Always Getting Better” approach.
Source: www.tnooz.com
A number of initiatives were mentioned, including but not limited to, and will be held by the end of 2015:
- A native app for IoS and Android, by the end of March
- A hold-my-fare-for-24-hours feature, by June
- A fare-comparison feature integrated into the search results which come up on ryanair.com desktop and mobile apps to highlight savings, by June and developed in-house
- Personalized websites, or at least web sites segmented by location or customer groups, in October
- Destination content generated by Ryanair customers
- Further enhancements to its relationships with Travelport, Amadeus and Google Flight Search
- Tours, activities and restaurant content available at destination via the app